FREQUENTLY ASKED QUESTIONS
General Question
Yes. We do offer a free trial offer up to 2 images so that you can judge our service quality before taking your final decision. You can give your sample images us so that we can provide you the finished task as a demo.
We believe that keeping a close contact with our clients increases a close relationship of trust between us. That’s why we are available 24/7 and 365 days all the year round. You can visit our website’s “contact us” tab from the link given below.
Over the years, we have developed our skill to work with various image formats. We accept images of any file types and sizes (. TIFF, PSD, JPEG, PNG, etc.). So do not hesitate to send your files, no matter whatever the format is.
Image Upload & Download
Clients can transfer files to First IT Solution using the drop box. The file upload capacity with dropbox is a maximum of 500GB and a zip file or 5 files can be uploaded at a time, each file maximum 10GB. An automatic alert will go simultaneously to the client as well as the FIS production after uploading is completed.
We will create a profile on our FTP server for you with specific log in info, where we will keep all your ready images. We will provide you that log in info so that you can easily download your images from our FTP server.
You will be notified when images are on our server and ready for you to download.
Yes, 100% undoubtedly. It is a paid file transferring protocol which is highly secured. We know the value of your images and we are committed to receive your files with highest security and confidentiality.
Our Services
Whenever it is necessary to process a large number of images within a very short period of time, our rush service is the best solution. This service provides a special facility to get the work done quickly.
Yes, our team work 24/7 and 365 days. We work not only in the day but also at night so that our team can provide your work on due time. For this, you can also reach us on the US holidays
Well, it depends on image quality, quantity and level of complexity. When we send our price quotes, we will inform you the required time frame for finishing your task. We are committed to complete our work on time.
Quality & Satisfaction
It is very much important to complete a project within the required time. But it is more important to finish the work maintaining a high quality. Yes, we strongly follow 3 step quality control process throughout our workflow. It ensures the finest quality of the finished photos.
We maintain our quality with our own guideline or according to our clients’ direction strictly to ensure the most quality work. However, we guarantee you 100% money back as per company rules if you are not satisfied.
Payment
We have a secure and hassle free payment system. Payment can be completed via PayPal using credit cards. We also accept checks from our US clients or transaction via traditional banking is also available.
CSR
We also believe, as a business organization we are a part of our society and we have some responsibility towards it. As our corporate social responsibility, we give employment opportunities for acid survivor women who are victim of acid throwing criminals. Besides, we provide winter wears, money for poor and underprivileged people.
Pricing
However, it is subjected to image quantity, quality, and required time. So, we request you send your queries at info@firstitsolution.com
Yes we do! If a customer hands over us a project of minimum 100 images, a discount can be offered and it will be increased up to 50% depending on the image volume and image categories.